XM Satellite Radio's Customer Service is Trying to Kill Me
Wednesday July 30, 2008
I have high blood pressure. I need to stay calm because it's healthier for me. Stress and frustration raise my blood pressure. Earlier this week, I'm pretty sure XM Satellite Radio put a hit out on me. Maybe not intentionally, but by the time I was finished dealing with them, my blood pressure cuff was more inflated than the Snoopy balloon in the Macy's Thanksgiving Day parade. Read more. (Opinion)
Comments
I had very negative experiences with XM customer service when I first became a subscriber four years ago, but my last two have been satisfactory.
I got a gift card for $30 and scratched too hard on the serial number obliterating it. I called and after a very short time they just credited my account.
When I bought a new radio I was able to switch devices on the phone very easily. But that is a pretty routine request.
My biggest complaint was not with XM, but with Pioneer. I had an Air Ware for four years and it was a piece of crap. I finally bought an Inno and am quite pleased with its built-in antenna and ease of managing recorded programs. I miss the one touch station change, but I’m learning to adjust.
You are so right on with your service. I have spent the last few days upset with them over a billing issue where I am told I will get notified when my credit card is charged however that person was wrong.
You were nice and left out the fact that in the times I called 10-12 that not once did I have a person who spoke good english. All of their customer service is offshore. When I tell them I want to speak to someone in the US I am told that’s not an option.
I call their corporate headquarters. The operator their had the same poor service. I’m trying too cool down since I like my radio but if they give bad service why should I give them my money? I’m pretty sure I will cancel.